Refund & Return Policy

Unused, unread, and resalable physical books or merchandise may be eligible for return within 14 calendar days after confirmed delivery, unless an item is identified as final sale. Customers should contact Info@nextlevelbusinessacademy.org before sending a return.

Returned items should be in the condition in which they were received. Items that are damaged after delivery, heavily used, written in, altered, or otherwise not resalable may not qualify for a refund.

Unless the return is caused by our error or the item arrived damaged or incorrect, the customer is responsible for return shipping costs. Original shipping charges are generally non-refundable except when required by law or when the order was incorrect or defective because of our error.

If an order arrives damaged, defective, or incorrect, contact us within 7 calendar days of delivery and include the order number and, when helpful, photographs of the issue. We will review the situation and may provide a replacement, refund, or other appropriate resolution.

E-book and Kindle editions are currently purchased through Amazon, so refunds for those digital purchases are handled under Amazon's policies. For any digital product sold directly by us in the future: because digital products are delivered electronically and cannot be physically returned, such purchases are generally final once the download, access link, or digital file has been delivered or accessed. If a customer receives a duplicate charge, the wrong digital file, or a file that is defective and cannot reasonably be used, contact us so we can review and correct the problem. This policy does not limit any refund right required by applicable law.

Items clearly marked Final Sale, personalized items, or special-order products may not be returnable unless they arrive damaged, defective, or incorrect.

Approved refunds will be returned to the original payment method when possible. Processing times may vary depending on the payment provider or financial institution.

If you need to cancel a physical-product order, contact us as soon as possible. We will try to honor the request if the order has not yet entered fulfillment or shipped. Once shipped, the return provisions above apply.

For return or refund questions, contact Info@nextlevelbusinessacademy.org and include your name, order number, and a brief description of the issue.